Return Policy
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- How do I cancel my order I’ve purchased from VIVA LED ?
If shipped; the clients have to wait for delivery or place a new order, return the wrong items and get a refund once they are returned to us. Buyers have to pay for return postage.
- How do I return an item I’ve purchased from VIVA LED ?
If a product is 'Damaged', 'Defective' and you would like to make a return, start by placing a return request online then follow the easy steps below:
- Login to your account.
- Click "Return Management" tab on the left of your Account Dashboard, to request new RMA.
- Submit order you want to return.
- If return request meet our requirements, we will approve and send RMA (Return merchandise authorization) material in 1 business day.
- Please send products to return address in RMA (Return merchandise authorization), and write down the tracking number.
- Please inform us the tracking number (via mail or phone) to help us track and trace your parcel, so that you get your refund as quickly as possible.
IMPORTANT:
In the event of a return, the product must be unused/in original condition. Please include all packaging with your return, including the item, original packing materials, add-ons and accessories.
PLEASE NOTE:
Returns, refunds and replacements are subject to each Seller's individual Return Policy. Returns are covered by the 7 Number of Day Replacement Guarantee for Sellers with VIVA LED
(Depending on the Seller’s Terms and Conditions).
- Replacement of an Item
- When are returns not accepted?
There are certain instances where we do not accept returns:
- The request for a return is made past the specified time frame.
- There are missing components of the package you've received (ex, original packaging, add-ons, accessories, etc.).
- Defective/damaged products that are not covered under the manufacturer's warranty.
- Product is damaged due to misuse.
- Any item that has been used or installed.
- When are refunds provided?
We work to offer a hassle-free online shopping experience to ensure your satisfaction as a customer on our website.
Here are some examples of when a refund is warranted:- VIVA LED cannot provide replacement for the item you have purchased.
- In-line with Buyer Protection (when a dispute has been ruled in your favor)..
- Who pays for the shipping charges when I return an item?
If you have any further questions pertaining to returns, refunds or exchanges, please feel free to contact our customer team support. - info@viva-led.com